Terms & Conditions for Vendor Center Tweetlite
1 Scope
(1) Tweetlite (“Tweetlite”) owns and operates a platform in Nigeria that allows vendors to sell their products to the public over the internet. This platform is currently provided on the website www.tweetlite.com but may be provided on different websites or applications in the future.
(2) The vendor will have the opportunity to sell their products on the Tweetlite platform. Tweetlite is entitled to accept purchases on behalf of the Vendor. The service provided by Tweetlite is limited to referring customers to the vendor and accepting orders and payments on their behalf. In addition to this at Tweetlite's discretion they may provide the vendor with analytics about the performance of the vendors's products and additional marketing support. This support may be reflective of the agreed level of commission.
(3) The vendor authorises Tweetlite to accept binding orders from customers on their behalf. (4) Tweetlite may carry out changes to the website or service, or suspend the service, without notice.
2 Tweetlite's rights and obligations
(1) The vendor acknowledges that the relationship between customers and Tweetlite is governed by the privacy policy and the general terms and conditions, both available on the website.
(2) Tweetlite will present on the website the products listed by the Vendor. The vendor will be responsible for listing their own products.
(3) Tweetlite is authorised to accept binding sales on behalf of the vendor and will be careful to pass order data on to the vendor as well as technology allows.
(4) In order to maintain its reputation for quality and high standard of service, Tweetlite reserves the right to terminate the relationship with the vendor if the vendor repeatedly receives bad reviews or complaints, or fails to comply with our recommendations.
3 Vendor's rights and obligations
(1) The vendor is obliged to provide all the information necessary when listing a product on Tweetlite.com.ng. This should include but is not limited to, a detailed title and sub-title, price, quantity, picture and description. The vendor must never knowingly deceive a potential customer by misrepresenting their product/s. The vendor must notify Tweetlite of any changes to the detail of their listings while uploaded on the site.
(2) The vendor guarantees that information listed on Tweetlite relating to his products satisfies all legal requirements, and in particular satisfies information requirements for consumer protection.
(3) The vendor will be responsible for keeping an up-to-date inventory of all their products listed on Tweetlite.
(4) The vendor guarantees that the information provided by him does not violate any third party's copyright.
(5) The vendor will contact the customers no more than is necessary for processing the transactions referred by Tweetlite. In particular, the vendor will not send any advertising email or other commercial advertisements to the customer without prior agreement from Tweetlite or the expressed wish of the customer. When delivering products sold via Tweetlite, the vendor will not advertise any of Tweetlite's competitors.
(6) The vendor will process orders and arrange delivery with all reasonable care the moment receipt of confirmation of sale is received through the Tweetlite site via email and/or text message. The delivery options and time indicated on their listing is binding, orders should be fulfilled within 1
working day. The vendor is required to keep his advertised products and services available to the best of his ability. Repeated stock-outs will result in the removal of the vendor and all their products from the Tweetlite platform.
(7) If the vendor cannot fulfill an order submitted to him, he must notify Tweetlite as soon as possible, and within 1 day of receiving the order at the latest.
(8) The vendor agrees to adhere to his range of products and prices as provided to Tweetlite and as described on their listing on the website. The vendor guarantees that there are no ongoing criminal, bankruptcy or tax proceedings or other penalties outstanding in relation to the products they are selling through the platform. The vendor further guarantees to take great care to keep up-to- date his range of products, stock count, prices and associated terms and conditions, like delivery fees.
(9) The vendor representative is to provide Tweetlite with a copy of his/her valid Identity Card at the contract signature.
4 Withdrawal Charges
(1) The vendor agrees that Tweetlite will deduct 3.5% of all revenue made by the seller on the Tweetlite platform as withdrawal charge. Depending on the category it may be appropriate to agree different withdrawal percentages for certain items or product categories however, it is subject to the decision of Tweetlite.
(2) Tweetlite may start charging additional fees for the sale of goods through the Tweetlite platform at any point. These may include but are not limited to, listing fees, multiple photos fees and enhanced marketing fees. In the event of the introduction of further fees, the vendor will be notified prior to their commencement in writing and they will have the option to opt out.
(3) Tweetlite reserves the right to adjust the percentage withdrawal charge, providing suitable notice is served in advance to the vendor. Tweetlite will give the vendor adequate notice of any commission changes, in writing. This does not cover adjustments that constitute a material change of the contract terms, which would require an additional agreement on the change.
5 Customer online payment
(1) In case of electronic payment by the customer (e.g. by credit card, debit card, or Wireless online Transfer), Tweetlite collects the payment for the relevant order in Tweetlite' name on behalf of the vendor, and pays it out to the vendor according to the invoicing agreement.
(2) The vendor will keep receipts of deliveries to customers for at least 13 months and make those available on request. In case of problems that may cause the order to be rescinded, or in case of a delivery failure, the vendor must immediately notify Tweetlite by phone so that the credit card payment may be cancelled.
(3) The vendor bears the risk of abuse of the payment medium (e.g. of credit card or debit card fraud). If a fraudulent payment has been credited to the vendor, Tweetlite reserves the right to correct the amount the vendor is invoiced to offset this payment.
6 Invoicing and vendor payment
(1) Tweetlite's invoices may be delivered by email, online, fax, post or in person.
(2) Vendors can apply for the payment of all sales they have made on the platform and such funds will be processed into the holding account provided by the vendor in 5 working days. The withdrawal charge will be deducted automatically by Tweetlite.
(3) If a vendor is yet to apply for the payment of their sales, Tweetlite can proceed to payout their accrued funds less the standard withdrawal charge of 3.5%.
(4) In case the supplier receives the payment of sold products/services on www.Tweetlite.com.ng directly, supplier is bound to pay the agreed withdrawal commission to Tweetlite in 5 days of receiving the amount.
(5) Payments would be made by bank transfer or cross cheque payable to ‘Tweetlite’ or to the vendor.
7 Liability
(1) The vendor indemnifies Tweetlite from all claims arising in relation to matters outside Tweetlite's control, including but not limited to the quality of goods and services provided by the Vendor. The vendor further indemnifies Tweetlite from third parties' claims resulting from any violation of laws and regulations by the Vendor.
(2) Tweetlite cannot guarantee that its service will be free from all malfunctions, but will exercise all reasonable care and skill to resolve any such case.
(3) VAT liability rests with the vendor and Tweetlite will not be responsible for any VAT issues.
8 Privacy
Both parties are obliged to treat confidentially the content of this agreement, as well as all other information and data they acquire in connection with the partnership, and not use it for purposes outside the scope of this contract or pass it on to third parties. This obligation is in force for 1 year after the termination of the contract. Both parties are obliged to follow privacy laws and handle accordingly all data related to customers, suppliers and business partners.
9 License
(1) Tweetlite has the right to freely maintain the vendor's listing and its ranking on the website. Tweetlite offers customers the opportunity to give ratings and reviews of the vendor's goods and services on the website, and has the right but not the obligation to publish these online and make them visible to all customers. Tweetlite reserves the right to delete ratings and reviews.
(2) Tweetlite may scan, transcribe, and publish online the vendor's listings, logos and other materials required. The vendor grants to Tweetlite a royalty- free, perpetual, unrestricted licence to use and distribute any materials provided by him, for the purpose of advertising Tweetlite's service. In particular, this includes use in Google AdWords campaigns, domain name registrations and other online marketing and search engine optimization measures.
10 Terms and termination
(1) This agreement is valid as soon as the vendor signs the contract, or fulfils an order referred by Tweetlite, and remains valid indefinitely, until termination by either party. Termination can occur at any time, with a period of notice of one month, in writing, by email, post or fax. The revenues generated during this notice period are still subject to the partnership agreement. The right to immediate termination by either party for important cause remains unaffected.
(2) The right to immediate termination in particular covers the case where the vendor repeatedly receives negative ratings and reviews on the website, and when these are not obviously unjustified. Repeatedly providing misleading information or withholding information required to present the vendor's items is also grounds for immediate termination. Typos, mistakes and transmission errors are excluded from this, as long as they are not caused with intent or by gross negligence.
11 General
(1) If a single clause in this agreement is invalid, both parties will endeavor to replace the invalid clause by a valid one that reproduces as closely as possible the intended economic meaning of the invalid clause. The validity of the rest of the agreement remains unaffected. This applies in particular if the agreement is found to be incomplete.
(2) Tweetlite reserves the right to modify his general terms and conditions without giving any justification. In that case, Tweetlite will give the vendor adequate notice via email. The notice will contain advice on the right and period of objection to the changes, and on the consequences of leaving unexercised the right to object.
(3) The changed terms and conditions are considered agreed by the vendor if he does not object to them in writing within 2 weeks of receiving notice of the changes.
(4) Any terms and conditions of the vendor are not part of this agreement unless Tweetlite expressly agrees to adhere to them in writing.
